Judy Mozen, MCP, GCP, and Randy Urquhart, UDCP, met with Soyini Coke of CEO Enterprise Radio and shared their thoughts on the remodeling industry and advice for other CEOs.
Click here to read a recap of the show!
How to Stand Out in a Crowd:
“I had made a commitment to joining our professional associations, and therefore, I’m a very active member of NARI, the National Association of the Remodeling Industry. So, I took trips across the country, met people from all over, went to conferences, got highly educated. I became a Certified Remodeler, a Green Certified Professional, that…put us one notch above, I’d say, the average remodeler.”
Tips on Conflict Resolution:
“The first time you talk to each other, you each have seven minutes. The next rebuttal you each have five. And then it’s kind of over. At first it was hard to get to that, but now it’s kind of natural if there’s something we disagree on, it’s tabled ‘til we look at the calendar and say, ‘When do you want to talk about this?’”
“You’ve got to just turn around and get a grip and say, ‘I am a professional. I will walk into this professionally.'”
How Science has Impacted the Remodeling Industry:
“What has happened to building over the last 10 years, too, it’s moved into the science of building. It’s not like what my dad used to do. It’s now going to classes and studying, and it’s something that Judy was very wise about.”
What it Means to Work as a Team:
“After 40 years, you can imagine, we’re very much a team. A lot of the people that are with us now have been with us for a long time, so the best way to do it is just to be up front. We have a table, a conference table, in our office, and on Mondays, all the superintendents, project managers come in and sit with us at the table. And at the table, they’re expected to speak freely. They’re expected to tell us if they disagree with something in our scheduling, in our process, unhappy with a sub selection, a client, problems with them.”
“I would say reward the behavior that you’re trying to create and make it a team. The team will take care of it. I really believe that.”
Want to know more? Listen here or download the interview on CEO Exclusive Radio.